Booking
1. Complete the enquiry form which can be found in the
contact us section by inserting all the necessary details required with as much information about your special event as you can. Remember... we cannot know information that you do not give to us, so please inform us of any special requirements at the time of submitting the enquiry form. Lastly, kindly advise if any member of your party is under 18 years of age.
1.1 We rely on the information you give us in making a reservation request and will endeavour to hold that reservation until the deposit is paid. If we do not receive payment within two weeks of the confirmed booking we reserve the right to cancel your reservation.
1.2 If payment hasn't been received by the requested date, we may cancel the reservation. In the event of non clearance of any payment you will incur a charge of £20/€25.
1.3 For all bookings we will endeavour to hold a reservation for a maximum of five working days from the date of confirmation by email. When payment is received we will confirm our acceptance of the reservation with you. If unforeseen circumstances arise whereby we cannot confirm the reservation with the supplier we shall return all monies to you within seven days or make alternative arrangements as to your preference.
1.4 The terms of section 1 shall apply even if a reservation is cancelled by us before the reservation is formally confirmed by us in writing.
1.5 Acceptance of the booking is effective when we write to you formally with a booking confirmation, the following terms and conditions will then apply.
Payment
2. Payment of the balance of total costs due must be made not less than 28 days prior to the event date unless otherwise agreed in writing. Any balances must be made not less than 10 days before the event date, unless otherwise agreed in writing. If such payment is not made as stipulated you will be in breach of your contract with us and, without prejudice to any rights arising there from, we may cancel the reservation and retain the deposit sum. It is therefore essential that you make payment on time. Full information of the reservation details will only be provided on full payment.
2.1 Booking amendments - additional facilities: booking conditions in Section 1. will apply to any requested reductions: no refunds will be given either for reduction in numbers of a party or reduction in numbers using specific facilities at the event.
2.2 We may charge an administration fee of £15/€20 for each amendment.
2.3 Price amendments – IVA (Spanish equivalent of VAT) is included at 7% of the quoted price. Any increase in the rate of IVA prior to the event date will be charged to you.
2.4 The prices shown are correct at the date shown on the quote, but if our facility costs should increase significantly after acceptance of your booking resulting in increased charges we will notify you in writing of the increase as soon as possible and not later than 28 days before the event date. You may cancel in writing the reservation in whole or in part within seven days of such notification and we will refund the cost attributable to that part of the reservation cancelled. In the absence of such cancellation you will be deemed to have accepted the increased charges. Any additional sums under this provision must be paid in accordance with section 1.
2.5 Upon receipt of your PayPal invoice by email you will pay directly for the deposit required (50% booking confirmation) within the agreed date (usually one month prior to the event date) the remaining cost of the booking will be made within fourteen days of the event date. If you prefer to pay by bank transfer, we have sterling and euro bank accounts for your ease. Currency rates are subject to change but will not just be adjusted once primary invoice request has been submitted.
Cancellation
3. You may cancel the whole of the reservation at any time provided you do so in writing. If you cancel less than 40 days before the event date we will refund to you the total cost of the reservation less our cancellation charges as set out in Section 1 Part 2.
3.1 We may cancel all or any part of the reservation if:
3.1.1. Full payment is not received in accordance with these terms and conditions, and no refund shall be due or
3.1.2. We cannot make alternative arrangements under clause 1.3, we will make full refund to you in respect of the part cancelled.
3.1.3. Any members of your group who behaves in an unreasonable way which, in the opinion of our supplier is likely to cause distress, damage, danger or annoyance to any other customers of the supplier, it's employees or property or any third party, no refund will be due and you will have to adhere to their terms & conditions.
3.1.4. In the opinion of our supplier, any member of your group who is unfit to take part in any aspect of the reservation, no refund will be due.
Changes
4. If we cannot provide all or any part of the reservation due to circumstances beyond our control we will endeavour to make alternative arrangements and notify you of any changes as soon as possible. We will refund to you the cost of that part of the reservation if we are unable to make arrangements reasonably acceptable to you.
4.1. If we cannot provide any sport activity due to weather conditions we will provide you with an alternative offer/reservation. If we cannot provide an agreed and arranged facility of nightclub entry due to reasons beyond our control (e.g. unforeseen or unadvised closure of licensed premises or cease of trading on the premises) we will provide you with alternative arrangements.
General
5. In the case of overnight stays you must deposit with the hotel management a valid credit card authority to cover extra costs or breakages attributable to the group, and you may be refused entry to the accommodation if you do not provide the authority.
5.1. In preparing details of any facilities on our website we have relied upon information given to us by our suppliers. All photographic and pictorial references are purely representative of the facilities and products within our website and will be accepted as such. Whilst we believe any representations to be true we cannot accept liability for any false representation or breach of implied warranties of any kind as to the facilities on offer and we shall not accept liability for any loss arising from any cause save to the extent that we have been in breach of these terms and conditions.
5.2. Payments will only be accepted from and refunds given to the Group Leader.
5.3. Notices in writing must be signed by the Group Leader.
5.4. This is the sole agreement between you and us and may not be varied by either of us unless agreed and confirmed in writing by nickysnights.com and signed by an authorised officer of nickysnights.com.